I.L.R. Kft. recognizes the importance of maintaining your privacy. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, of utmost importance to us.
This privacy policy ("Privacy Policy") applies to https://www.ilr-carbon.com operated and maintained solely by I.L.R. Kft. (the "Site", "Website", "we", or "us"). The Policy is designed to tell you how we collect and use personal information (as defined below) so you can make an informed decision about using our Website. Please read this statement before using our Website.
We reserve the right to change the provisions of this Privacy Policy at any time. We will notify you of these changes by posting a revised Privacy Policy on our Website https://www.ilr-carbon.com and by indicating on the Privacy Policy the date it was last updated.
Your use of https://www.ilr-carbon.com following the posting of such changes or revised statement shall constitute your consent to any such changes. We encourage you to review our Privacy Policy whenever you visit https://www.ilr-carbon.com to determine if any changes have been made and to make sure that you understand how any personal information you provide will be used.
Definitions
- I.L.R. Kft.
Address: Templom str. 5. 8200 Veszprém, Hungary
- GDPR
General Data Protection Regulation Act.
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processor
Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
Data Subject
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
1. Principles for processing personal data
Our principles for processing personal data are:
- Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
- Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.
- Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.
2. What personal data we collect and process
I.L.R. Kft. collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
3. How we use the personal data
I.L.R. Kft. uses the collected personal data for various purposes:
- To provide you with services
- To notify you about changes to our services and/or products
- To provide customer support
- To gather analysis or valuable information so that we can improve our services
- To detect, prevent and address technical issues
4. Legal basis for collecting and processing personal data
I.L.R. Kft. legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:
- I.L.R. Kft. needs to perform a contract with you (your webshop order)
- You have given I.L.R. Kft. permission to do so
- Processing your personal data is in I.L.R. Kft. legitimate interests
- I.L.R. Kft. needs to comply with the law
5. Retention of personal data
I.L.R. Kft. will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.
I.L.R. Kft. will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Data protection rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
7. Information Collected and "Cookies"
When you visit our Site, we automatically receive and store any information you enter on our Website. For example, you provide information when you: search for a product; place an order through https://www.ilr-carbon.com; place an item in your shopping cart; browse our Site; provide information in your account; communicate with us by phone, chat, or e-mail; complete a questionnaire or form, or any other way. As a result of those actions, you might supply us with such information as your: name, address, e-mail address, phone numbers, PayPal username, transactional information (based on your activities on the Site and content you generate or that relates to your account), shipping information, billing information (and other information you provide to purchase or ship an item), community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us. We use this information to market products to you on the Site and through e-mail, do internal research on your interests, and to help us better understand and serve you. I.L.R. Kft. Will never ask for your debit or credit card information directly, because we authorize payments through PayPal. You will only be asked to provide your PayPal information or card details in the pop-up window of www.paypal.com. In certain cases PayPal will provide your information to us in order to complete your order and to complete the shipping process, you can read more about this on www.paypal.com.
We also store certain types of information when you interact with us on our Site. For example, we use "cookies" and can obtain certain information from your web browser.
By transferring these alphanumeric identifiers or "cookies" that your browser creates at our request in an approved and standardized place on your computer, https://www.ilr-carbon.com assigns you a unique customer code and records information about your activity on our Site.
When you visit or return to our Site, we read the cookie to identify you as one of our customers and help you recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, send e-mail to you, and tailor Site elements and special offers to you. The cookie does not retain your billing information, nor does it save any of your personally identifiable information in an explicit fashion. Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Site, including our Shopping Cart, may not work properly.
When you purchase products from us you are required to provide us with your email address. We use your email address to keep you updated on the status of your order. We use this to send you your order confirmation, tracking numbers and other pertinent information about your order such as notifications on shipping delays. You may also receive product updates, recommendations, special announcements as well as email-only discounts from I.L.R. Kft. You can always stop these emails by clicking on the unsubscribe link found on every email we send you or by emailing us at sales@ilr-carbon.com. We respect your privacy and will never rent or sell your email address to external marketing companies.
We use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. I.L.R. Kft. has no access to or control over these cookies. By using these action tags I.L.R. Kft. does not gain access to any of your information collected by these advertisers nor does it share any of your personally identifiable information such as your name, telephone number or address with these companies unless the advertiser or I.L.R. Kft. otherwise notifies you.
8. Retargeting
I.L.R. Kft. is part of the Google AdWords Remarketing program. Google Remarketing may assign a cookie to track visitors coming and leaving pages or areas of a Website. This information is then used to generate Remarketing Lists of visitors that left the Site from that particular area or page and may be used to tailor and serve ad content on the Google Display Network that target these groups of users.
I.L.R. Kft. has no access to or control over these third party cookies and does not gain access to any of your information collected by Google nor does it share any of your personally identifiable information such as your name, telephone number, e-mail, and home address with the Google Display Network of Sites unless the Site or I.L.R. Kft. otherwise notifies you. If you choose to customize your ads preferences or outright prevent Google's use of cookies during your browsing sessions, you may do so by visiting the Google Advertising Opt-out page. Alternatively, you may also choose to opt out of receiving cookies from other third party ad servers simultaneously through the Network Advertising Initiative (NAI) Opt-out Tool.
9. Hotjar heatmaps and action tracking
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
10. Compliance with Law and Fraud Protection
We may collect and disclose any information, including personally identifiable and transactional information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law.
11. Secure Encryption
We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.
12. Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.